ServiceNow specialists embedded in KPMG’s delivery teams.

KPMG Advisory faced a critical talent constraint that threatened their ability to serve growing client demand. To meet commitments to enterprise clients—including notable pharma sector engagements—they needed to scale their ServiceNow delivery capacity rapidly.

The core challenges were:

• Speed and quality: Finding senior ServiceNow specialists in the Italian market at the pace and caliber KPMG's client-facing work demanded

• Trust and integration: Sourcing professionals who could embed directly into KPMG's delivery teams and work alongside their consultants on sensitive client engagements

• Flexibility: The ability to scale headcount and rapidly evaluate new profiles as client project demands shifted

Traditional recruiting approaches couldn't deliver the combination of speed, seniority, and cultural fit that KPMG's business model required.

Embedded Talent as a Seamless Extension Division5 deployed a team extension model, embedding three senior ServiceNow specialists directly into KPMG's delivery organization. These embedded D5 engineers became a seamless extension of KPMG's team, deployed on their end-client projects across pharma and other sectors.

The engagement model delivered:

• Rapid response: When KPMG requested a fourth profile in March 2026, Division5 proposed two qualified candidates within three days

• Retention and trust: All three engineers have been retained and extended into summer 2026, with KPMG now referencing them as the quality benchmark for future hires

• Growing partnership: The engagement has expanded continuously over 7+ months, with proactive account management and commercial flexibility aligned to KPMG's project cycles

By solving KPMG's talent scaling constraint, Division5 enabled them to deliver on their enterprise client commitments without compromise.

"Siamo lieti di poter estendere la collaborazione."

— KPMG Advisory S.p.A.

KPMG Advisory S.p.A. is the Italian arm of KPMG's global advisory network, operating as a systems integrator for enterprise end-clients across industries including pharmaceuticals and large industrial sectors. As a professional services firm, they deliver complex ServiceNow implementations and advisory services to some of Italy's most demanding enterprise clients.