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    Open rolePosted 10 November 2026

    IT Support Specialist (Corporate / L1) Part Time

    We are seeking an IT Support Specialist, Part Time, USA hours to manage our internal corporate infrastructure, provision user access, and serve as the primary technical support for internal employees. In this role, you will act as a critical compliance gatekeeper, ensuring that all access to sensitive systems is strictly documented, approved, and managed in accordance with SOC 2 and PCI DSS frameworks. You will serve as the Level 1 (L1) triage point for internal issues before escalating complex backend anomalies to the Production Support team.

    • Work arrangement: Fully remote

    About the role

    Key Responsibilities

    • Identity & Access Management (IAM): Provision, modify, and revoke user access across internal corporate tools, identity providers (e.g., Okta, Active Directory), and enterprise applications, strictly enforcing multi-factor authentication (MFA).

    • Compliance & Segregation of Duties: Act as the gatekeeper for production access. Ensure no developer or engineer is granted "break-glass" access to live environments without a fully documented and approved ticketing trail.

    • Corporate Helpdesk & Triage: Serve as the first line of defense for employee technical issues. Triage incoming tickets, resolve endpoint or network issues, and accurately escalate application-level anomalies to the L2/L3 Production Support teams.

    • Endpoint Security: Monitor employee laptops and corporate devices for security alerts, antivirus triggers, and malware detection. Isolate compromised devices immediately to prevent lateral movement.

    • Onboarding & Offboarding: Execute strict IT onboarding and offboarding workflows, ensuring departing employees have all access revoked immediately upon termination to satisfy compliance SLAs.

    Requirements

    Required Qualifications

    • Experience: 1–3 years in IT Helpdesk, Corporate IT, or Systems Administration.

    • Core Systems: Hands-on experience managing enterprise identity providers, MDM solutions (e.g., Jamf, Intune), and ticketing systems (e.g., Jira Service Desk, Zendesk).

    • Process Discipline: Strong understanding of compliance-driven workflows. Must be detail-oriented and capable of following strict Standard Operating Procedures (SOPs) rather than making ad-hoc configurations.

    • Communication: Excellent written and verbal communication skills to support internal staff and accurately document escalation tickets for senior engineering teams.

    How it works for you

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    3. A short live call

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    4. Matched to client work

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