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    Open rolePosted 10 November 2026

    Senior Production Support Engineer / SRE (Core Systems / L2 & L3)

    We are seeking a Senior Production Support Engineer / Site Reliability Engineer (SRE) to ensure the stability, uptime, and performance of our live, customer-facing core platforms. You will serve as the technical escalation point (L2/L3) for complex system outages, backend anomalies, and critical performance alerts. Operating within a highly regulated environment, you will diagnose and remediate infrastructure and application issues while strictly adhering to compliant change management pipelines.

    • Work arrangement: Fully remote

    About the role

    Key Responsibilities

    • Incident Response & Remediation: Serve as the L2/L3 escalation point for critical system alerts (e.g., database latency, API failures, container crashes). Diagnose root causes in high-pressure situations and deploy fixes safely.

    • System Monitoring & Observability: Monitor application performance using enterprise observability tools (e.g., Datadog, AWS CloudWatch, New Relic). Tune alerts to reduce noise and prevent alert fatigue across the engineering team.

    • Compliant Change Management: Ensure all emergency fixes, patches, and database modifications are executed through compliant CI/CD pipelines. Strictly avoid direct manual edits to live production environments to maintain SOC 2 and PCI DSS integrity.

    • Platform Resilience: Partner with Cloud Architects and backend engineers to identify recurring system failures. Implement automation, runbooks, and self-healing infrastructure to permanently resolve technical debt.

    • Security Incident Support: Collaborate closely with the security and IT teams during suspected breaches, analyzing backend logs to trace unauthorized access or data exposure without compromising system evidence.

    Requirements

    Required Qualifications

    • Experience: 5+ years in Production Support, Site Reliability Engineering, or Backend Cloud Operations managing highly available platforms.

    • Infrastructure Expertise: Deep knowledge of cloud platforms (AWS, GCP, or Azure), container orchestration (Kubernetes, Docker), and database performance tuning (SQL/NoSQL).

    • Observability Tools: Proven ability to build dashboards, trace distributed requests, and analyze complex application logs to identify performance bottlenecks.

    • Compliance Awareness: Strong understanding of secure deployment practices and change management requirements within SOC 2, ISO 27001, or PCI DSS regulated environments.

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    3. A short live call

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    4. Matched to client work

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